Privacy Policy — Novel Decorare
Last updated: June 2026
Novel Decorare ("we", "us", or "our") operates the website noveldecore.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and handling your data with transparency.
1. Information We Collect
a. Contact Information You Provide
When you use the contact form, franchise enquiry form, or WhatsApp chat button on our website, you may voluntarily provide:
- Your name
- Your phone number or WhatsApp number
- Your email address (if provided)
- Your city, state, or location
- Your message or enquiry details
b. Automatically Collected Information
When you visit our website, we may automatically collect limited technical information including:
- Browser type and version
- Device type (mobile, tablet, desktop)
- Pages visited and time spent on each page
- Referring website or search query
- IP address (anonymised where possible)
This information is collected through cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our website and to improve it over time.
2. How We Use Your Information
We use the information you provide solely to:
- Respond to your product enquiries or requests for quotes
- Process and respond to franchise opportunity enquiries
- Dispatch product samples upon request
- Send follow-up communications related to your specific enquiry
- Improve the content and usability of our website
We do not process payments on this website. All orders and transactions are handled directly via WhatsApp, phone, or in-person at our authorised locations.
We do not create user accounts on this website. We do not store login credentials or passwords.
3. WhatsApp Communications
When you initiate a WhatsApp conversation by clicking our "WhatsApp Us" or "Enquire on WhatsApp" buttons, you are connecting directly with Novel Decorare via the WhatsApp platform. Your use of WhatsApp is also subject to WhatsApp's own Privacy Policy and Terms of Service. We use WhatsApp solely to respond to your product and franchise enquiries.
4. Cookies & Analytics
Our website uses cookies — small text files stored on your device — to:
- Remember your browsing preferences (e.g. light/dark mode)
- Analyse site traffic through Google Analytics (anonymised IP)
You can disable cookies through your browser settings at any time. Note that disabling cookies may affect certain website features.
We use Google Analytics to understand aggregate usage patterns. Google Analytics data is anonymised and does not personally identify individual visitors.
5. How We Protect Your Information
We take reasonable technical and organisational precautions to protect the information you share with us, including:
- Secure HTTPS encryption for all website traffic
- Limiting access to enquiry data to authorised Novel Decorare team members only
- Not storing sensitive financial information on our website
6. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted vendors who assist us in operating our website (e.g. hosting provider), under confidentiality obligations
- Legal requirements: If required by law, court order, or governmental authority
- Franchise enquiries: Information submitted via the franchise form will be reviewed by the Novel Decorare franchise team
7. Retention
We retain enquiry information for as long as is necessary to respond to your request and for a reasonable period thereafter in case of follow-up correspondence. We do not retain data beyond what is necessary for business correspondence purposes.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to any legal obligations)
- Withdraw consent for future communications
To exercise any of these rights, contact us at info@noveldecore.com or via WhatsApp at +91 96009 78222.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Novel Decorare Email: info@noveldecore.com WhatsApp: +91 96009 78222 Address: No. 40, Mettupalayam Road, Indira Nagar, Narasimanayakkanpalayam, Coimbatore – 641 031, Tamil Nadu, India